Refund policy

Returns We want you to love your Stone Blvd piece. If something isn't right, you can return unworn, full-price items in their original packaging within 30 days of delivery for a refund or exchange. Some items are final sale — see below.

How to start a return Email hello@shopstoneblvd.com with your order number and the item you'd like to return, and we'll send you return instructions. Customers cover return shipping unless the item arrived damaged or incorrect.

Refunds Once we receive and inspect your return, we'll refund your original payment method within 5–7 business days. Your bank may take a few extra days to post it.

Exchanges Need a different size or style? Start a return for the original item and place a new order, or email us and we'll help arrange the exchange.

Damaged or incorrect orders If your order arrives damaged or you received the wrong item, contact us within 7 days of delivery — a quick photo of the item alongside its packaging and shipping label helps us resolve it fastest. We'll make it right at no cost to you: refund or replacement, your call. This applies to every order, including final-sale items.

Missing orders If your order never arrives, contact us within 14 days of the expected delivery date and we'll replace it or refund it at no cost to you.

Final sale Items purchased at a sale or clearance price (anything shown with a reduced or compare-at price) are final sale — they can't be returned or exchanged for a refund. This is based on the item's own marked-down price. Using a discount code (like a welcome offer) on a full-price item does not make it final sale.

Non-returnable items For hygiene reasons, earrings are final sale. Custom, engraved, or personalized pieces are also non-returnable. As above, any final-sale or non-returnable item is still fully covered if it arrives damaged, defective, incorrect, or never arrives.

Questions? Email hello@shopstoneblvd.com — we typically respond within 24 hours.